Returns + Exchanges

 

Returns

We want you to be happy with your purchase.  If for any reason you don't love your purchase,  please return the item in its original condition within 30 days of your original purchase date for a full refund, less shipping costs. Original shipping charges are non-refundable.   Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. 

 The customer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

 

Return items to:  Essentials and Frosting                                                                                                       106 W. 6th St. Suite E                                                                                                           Auburn, IN 46706

 

Exchanges

Within 30 days from date of purchase, you may exchange an item, place a new online order to ensure the item you want is in stock and complete the refund form from your original order.  Your new order will be shipped to you within 5-7 business days and your refund will be processed once we receive your returned item(s).  

 We do not honor price adjustments.
The customer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

 

Terms and Conditions

 

  • Returns & Exchanges will be processed within 5-8 business days after we receive your package.  You will receive an email confirmation once your Return or Exchange has been processed.  Depending on your credit card, it may take up to an additional 14 days to see the amount returned to your account.
  • In the event you receive a defective or incorrect item, please email us at eandf09@gmail.com to start the replacement process.
  • We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition.
  • By purchasing from www.essentialsandfrosting.com you accept these terms and conditions.
  • If you have any other issues with your order please contact us at 260-451-2929 or email us at eandf09@gmail.com.